Tompkins Ventures Leadership Practice Customer Success
Transform from Handicap to Competitive Advantage
Overcoming Logistics Challenges
A major global conference company had long ignored the importance of logistics. At a basic level, this misstep created traffic control issues that triggered widespread complaints from public authorities and local residents. Beyond that, the company’s unpredictable timelines for setting up and dismantling events drove up costs and eroded customer satisfaction.
Software Overhaul Catalyzes Organizational Change
What started as a standard consulting project soon evolved into a multifaceted effort, including individual and team coaching. Our network brought in a young, dynamic logistics manager to spearhead the effort. The initiative extended beyond software development to encompass infrastructure management and building an effective logistics department from scratch.
Pairing Individual and Team Coaching Drove Higher Returns
For a new logistics manager, organizational restructuring proved to be the most daunting of the various challenges. However, Tompkins Ventures Leadership coaching helped transform the logistics manager into a highly skilled professional. Combining individual and team coaching molded the logistics department into a high-performing team.
Today, the conference company’s logistics unit is thriving. The logistics manager’s team flawlessly integrated the overhauled software. The team’s infrastructure management is at an impressive standard. Enhanced customer service and new revenue opportunities have driven a strong return on investment, affirming the project’s success.
And the overall solution has garnered widespread organizational praise.
The current coaching focus ensures that all stakeholders, internal and external, align with the new logistics processes. Ongoing team coaching sessions generate fresh ideas and continuous improvements. Transforming the people affected into active participants brings success within reach.
OUR THREE PRACTICE AREAS
Achieving impactful results requires a continuous process of learning, growth and action. With these insights, we craft cutting-edge approaches and experiences to transform your leadership.
Individual Coaching
Transform your leadership capability with programs that equip you to manage hybrid teams, make bold decisions in the face of uncertainty and inspire innovation.
Don’t wait – take the next step now. Become the leader your team needs.
Team Coaching
Empower your leadership with team/group coaching that sharpens resilience, agility and the ability to influence without authority – designed to also account for the challenges of remote work.
Lead with confidence and impact.
Change Management
Master complex transformations with our change frameworks, designed to integrate change management and leadership seamlessly throughout the entire transformation journey.
Empower your organization to excel and adapt.
leadership insights
The Most Horrible Boss Ever – Maybe
“I want to hold (staff) captive all day long.” Sounds like a horrible boss, right?
When I read that quote from Chris Ellison, I figured he must be a miserable person to work for.
7 Lessons for Success from Amelia Earhart
At 2:35 p.m. Thursday, Sept. 12, my wife and I will arrive at the West Lafayette/Purdue University Airport (LAF) and walk past the construction site of the new Amelia Earhart Terminal.
Refirement Beats Retirement Any Day
When people ask me if I plan to retire, these days I reply, “No, I prefer refirement.”
That usually brings a quizzical look. I quickly explain that no, I am not repeatedly firing employees.
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